Return & Refund Policy

Last updated: July 29, 2026 · Merchant / Google Merchant Center

This policy covers digital products and subscriptions sold by Binaural Beat Machine (web console subscription, offline software, audio plugins, program recordings, and related digital downloads). There are no physical goods to ship or return.

1. Digital products (downloads)

Offline generators, VST/AU plugins, program recordings, albums, and similar downloads are digital goods delivered electronically (usually via Gumroad or direct download after payment).

• Return window: 14 days from purchase for an unused license, when the download has not been successfully completed or the file is defective.
• After successful download: Because the product is instantly available and non-returnable in physical form, refunds after a completed download are discretionary and handled case-by-case (e.g. duplicate charge, file corruption we cannot replace, or purchase by mistake within 48 hours with no evidence of extended use).
• Return shipping: Not applicable — no physical returns.
• Restocking fee: None.

2. Console subscription ($10 / month or $100 / year)

The BBM web subscription unlocks Experiences, GUIDE, DRUM, and subscriber guided programs. The free binaural console remains free without a subscription.

• Billing: Recurring monthly at $10 USD, or yearly at $100 USD.
• Cancel anytime: Cancel before the next renewal to stop future charges. Access continues through the paid period already purchased.
• Refunds:
  • Monthly: Full refund within 7 days of the initial charge if you are unsatisfied and contact support.
  • Yearly: Full refund within 14 days of the initial yearly charge if you are unsatisfied and contact support.
  • Renewal charges: request within 7 days of the renewal if the charge was unexpected; we will refund the renewal and cancel the plan.
• How to cancel: Email binauralbeatmachine@gmail.com from the account email with subject “Cancel subscription”, or use the cancellation link in your payment provider receipt (Stripe / Gumroad) when available.

3. Developer API plans (discontinued)

Paid Developer API tiers (Starter / Pro / Enterprise) are cancelled and no longer sold. If you were charged in error for a discontinued API plan, contact binauralbeatmachine@gmail.com for a refund review.

4. How to request a refund or cancel

1. Email binauralbeatmachine@gmail.com.
2. Include: order email, approximate purchase date, product or plan name, and reason.
3. We typically respond within 2 business days.
4. Approved refunds are issued to the original payment method within 5–10 business days (bank timing may vary).

5. Non-refundable situations

• Chargebacks opened without contacting us first (we will still try to resolve fair disputes).
• Violation of license terms (redistribution, sharing of paid keys or downloads).
• Requests far outside the windows above without a defect we can verify.

6. Defective files or access problems

If a download is corrupt, a license key fails, or subscriber access does not unlock after payment, contact us immediately. We will repair access or replace the download at no charge — this is not limited by the refund window.

7. European Union / UK consumers

If you are a consumer in the EU or UK, you may have a 14-day withdrawal right for distance contracts. For digital content, you may lose that right once delivery begins with your prior express consent and acknowledgment. We honor applicable statutory rights in addition to the goodwill policy above.

8. Contact

Binaural Beat Machine
Email: binauralbeatmachine@gmail.com
Web: https://binauralbeatmachine.com/